Advocating for the Rights of Long-Term Care Residents

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Voice for Idaho Long-Term Care Residents

The Idaho Long-Term Care Ombudsman program protects the health, safety, welfare, and rights of those residing in skilled nursing and assisted living facilities. Ombudsmen can investigate complaints and provide interventions on behalf of residents. 

For long-term care concerns please contact the State Ombudsman located at the Commission on Aging or a Local Ombudsman at your local Area Agency on Aging (AAA). You can click where you live on the map below to see the contact information for your AAA.  

 

Quick Tips and Resources

Stay Educated

Ombudsman NORS Tools

NORS Complaint Codes List

NORS Table 1 Case Level

NORS Table 2 Complaint Code

NORS FAQs

NORS Codes and Definitions

Ombudsman Module Training 1-5

Module 1

Module 2

Module 3

Module 4

Module 5

 

Ombudsman Module Training 6-10

Module 6

Module 7

Module 8

Module 9

Module 10

Ombudsman Module Training PowerPoints

Module 1

Module 2

Module 3

Ombudsman Program Training Guide

Idaho State Long-Term Care Ombudsman Training Guide

Ombudsman Program Forms

Routine Visit Form

Ombudsman Program Photo Release

Idaho Conflict of Interest Declaration

Guide for Release of Ombudsman Records

Ombudsman Quarterly Review

Quarterly Activity Review

Example Quarterly Activity Review

Complaint Quarterly Report Review

Example Complaint Quarterly Review